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Refund and Return Policy


Thanks for shopping at Lion File.
If you are not entirely satisfied with your purchase, we're here to help.

Returns

We do not accept returns for products unless the product is defective or delivered incorrectly.

Defective and Broken Products

In the event that the product received is defective, kindly send and email to: enquiry@lionfile.com

and state the following:

- Order no:
- Contact no:
- Product to return or exchange:
- Reason for return or exchange:
- Image or picture of defective product:

There is no need to ship back the defective products back to us the seller.

Our customer service team will investigate and replace the defective products free of charge (inclusive of shipping).

We will be committed to replace your defective products within 5 working days.

Refunds

Our company maintains a strict no refund policy. If the products are found to be defective, we will replace the defective product free of charge.

However, in the unlikely event of a refund to occur, your request for refund will be processed by our accounts payable team in 72 hours of receipt, and we will contact you to arrange the exchange and refund to your credit card (or original method of payment).

Shipping

In the event if the product received is defective, our company will replace the product free of charge inclusive of shipping.

Contact Us
If you have any questions and any complaints on our products, please e-mail us at enquiry@lionfile.com OR give us a call at +604 - 489 3262

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